Helping You Achieve More Every Day
Let the Journey Continue...
Tuesday, March 15, 2005
www.EmpowerU.net
(775) 575-2298

"The two words 'information' and 'communication' are often used interchangeably, but they signify quite different things. Information is giving out; communication is getting through."
Sydney J. Harris

 

  • Communication Check

  • Action Steps for Today

  • Making a Difference - In Memory of Chris Carey

  • The Meaning of "NLP"

  • "Lead with Anger" by Hunter Jesse

  • What do you want?

 
 
Did You Know...

Empower U offers world-class customized training to help companies, churches and civic organizations improve teamwork, sharpen focus on mission and enhance effective communication.

We can tailor your training to meet specific organizational needs and goals. Here are some examples of customized trainings we offer:

  • EQ: Communicating with Power

  • NLP for Enhancing Communication and Motivation

  • Power Goal Setting

  • Executive Coaching

  • Everything from 1-hour Keynote Speeches to 3-day Intensives

Here is a sample of some of the upcoming custom offerings:

  • Lionakis Beaumont Design Group – Custom Leadership Adventure

  • Maytag – Custom Kaizan Training

  • Reynosa HR Managers – Custom In-House Training

  • Avail Medical Supply Chain Conference – Keynote Speech

  • Barter Business Unlimited Convention – Keynote Speech

Contact Scott V. Black today to discuss how he can help you and your organization reach your desired outcomes and goals.

Email or call (775) 575-2298

P.S. - You can also find the complete listing of upcoming public classes here:

http://www.empoweru.net/schedule.asp

 

Today's Message

 
Communication

By Dr. Bruce Eichelberger

As most of you know, particularly those who've attended Leadership Adventure, communication is an essential component of teamwork. If you and your team are going to accomplish great things, you must have great communication.

An excellent model of how effective communication works is NLP (Neuro-Linguistic Programming). NLP is an advanced and highly effective system of understanding the art of communication and applying it to achieve your goals. NLP has an observation about communication that I'd like to share with you. It's deceptively simple, but powerful. Please read the following line carefully and think about for a moment:

"The meaning of your communication is the response that it elicits."

Many people, when they first read this sentence don't quite get it. In case that is your experience, read the sentence again...

"The meaning of your communication is the response that it elicits."

What this means is that what you think you mean any particular communication may not be what the person you are speaking to understands about what you mean. In other words, in these cases you aren't getting through.

How would you know if your listener wasn't getting your message?

One way would be to pay special attention to the non-verbal clues that the person is giving you. Do they frown? Do they step away from you? To they react with anger or some other emotion that you weren't intending them to have?

If any of these are true, then it's possible that the meaning of your communication was heard very differently than what you intended. This has profound implications if you really want to be heard.

Because effective communication requires that your intended meaning be received by the listener, this means that the burden is on you to make sure that the people you are speaking with are understanding what you are saying. If you have doubts about whether you've communicated effectively, you might, for example, say something like, "I'm not sure if I communicated that to you clearly. What I meant to say was..." and then say what you mean in a different way until you see the response that you intended.

Obviously, there are many, many ways to effectively understand whether you are getting your message through to someone - far too many to include in this short article. I recommend you look at Chapter 10 of Becoming Your Dreams: Want It. Create It. Live It!  This chapter includes a preview of some of the powerful information you learn in Leadership Adventure. The section on the "4 C's of Leadership" includes more about Communication, which is one of the "C's". An even better choice would be to attend EQ: Communicating with Power when we next offer it. Call the office to check on dates and to let us know your interest.

 

Action Steps for Today -

Today's action step is simply this: When you have an important face-to-face communication this week, whether at work, home or elsewhere, pay particular attention to their non-verbal responses to what you are saying. If you happen to notice that they aren't responding as you'd hoped, take a moment to restate what you mean in a way that might help them respond more favorably and watch to see if they do.

Send us an email at newsletter@empoweru.net letting us know how you've been able to be effective in your communication.

 
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Want It. Create It. Live It...

Keeping our candles burning brightly is one of the challenges we all face as graduates of Empower U’s Leadership Awakening seminar. So wouldn’t it be helpful if you could have your personal copy of the principles and processes from the class to help you live your life with Heart, Body and Soul? 

Now you can just by ordering Scott V. Black's book, "Becoming Your Dreams: Want It. Create It. Live It!"

In this book you will understand in greater depth the concepts and ideas you’ve lived during your 2 ½ day class. In addition, Scott presents additional tools to help you "live it" more fully in your everyday life as well as to inspire you to continue moving forward. You even get a sneak preview of what awaits you in Leadership Adventure.

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Making a Difference - In Memory of Chris Carey

A good friend of Empower U recently passed away suddenly and unexpectedly . Chris Carey, co-author of Scott V. Black's first book, Becoming Your Dreams, was a kind person, loving father and husband and an excellent writer and publisher. In the week previous to his death, he was in the process of working with Scott towards getting the next book out. He seemed to all who knew him as though he was in the prime of his life. He was 53.

We are all saddened here at Empower U to hear of Chris' passing. His passing gives us yet another reminder that the quality of our 'dash' is what counts between birth and death. Chris Carey lived his dash to the fullest.

You can read more about the work and legacy of Chris Carey here: http://www.legacy.com/Atlanta/LegacySubPage2.asp?Page=LifeStory&PersonId=3247542

 

Word Play

Today's word is actually a combination of words - NLP or "Neuro-Linguistic Programming." As mentioned in today's message, this is a potent and effective system for understanding how we communicate. Neuro means nerves and refers to the nervous system. Linguistic refers to words (literally, "of the tongue"). NLP especially addresses how the use of words (i.e. communication) affect the nervous system (i.e. behavior).


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Lead with Anger by Hunter Jesse

LEADING WITH ANGER

Work is horrible. I hate it. The people are false. Their smiles drip with venom. My role has been reduced to paper handler, second-hand reporter, and an “English” guy. Needless to say, I am ANGRY. I feel misused and unable to move. The walls, built by management, box me into a corner and keep me from using my project management skills or knowledge. The new management team jokes loudly, behind me by quoting Office Space, the movie, regarding the completion of TPS reports. They appear to not have any respect for my well-being or my talent.

The list marches onward, but their actions all lead to varying levels of my anger. I have had headaches; I have felt my stomach ache and turn several times in my throat; and, just yesterday, had tears welling under the surface. I was ready to cry fully at my desk and, when that was done, blow my top at the person responsible for the “nit picking.” The steam this manager had created . . .

But, wait . . . this is when I realize I am in control of my emotions. I realize I am creating this anger. Don’t get me wrong . . . I know my anger is valid. I know emotions are powerful tools in today’s leadership. I realized that I am angry because of the way management ostracizes me and other valuable team members. I am angry because of the words this team uses to describe my condition as well as the slaps provided by their actions against this team. I know the source of my anger.

With this found source, I create a sigh of relief . . . “ahhh” . . . this information is helpful and, with a deep breath taken, relaxing. I get to do something about it. I get use this PASSION to catapult me forward. Even with this pain, I ask myself, “WHAT DO I WANT? WHAT DO I WANT? WHAT DO I WANT?”

When the answers do not come quickly, I resort back to being simply mad in a quiet, withdrawn manner while I am my desk. I must maintain professionalism. I still laugh with other team members around me, but I find that I combat the anger with an intense focus on what I am doing at the moment. Fortunately, my work allows my passion for writing to be the primary skill used. I get to create. In this creation, I FOCUS on presenting the Infrastructure (Information Technology) team’s efforts for non-technical communication with the executive team. In other words, I GET TO take all the tech-talk and turn the geek-jargon into meaning for the business.

In writing about my anger for the newsletter, I started to withdraw again and found writing difficult. I began to pull up Internet pages about soccer to focus on a sport that makes me happy. In other words, the distractions, as some might call them, become a stronger FOCUS for me. I use the focus to change my attitude, temporarily, until I find a safe harbor to fully express my frustration with a powerfully PROJECTED voice. I do this because it is aligned with my MISSION statement about providing an environment for my family that centers on our happiness. Expressing the anger at work would leave me without a job. The lack of money from this job would place strain, temporarily, against this objective. Expressing the anger at home goes in direct conflict with a “happy” house and would only be that much more explosive due to the bottling of this anger.

Thus, I choose to express my displeasure on the ride to work or on the ride home from work. I sing loudly with the music . . . I bang my head. I project fully “America, the Beautiful.” Also, I call someone I trust . . . a person who also is AWAKE and understands the voices that creep into the mind long after the 3 days of wall breaking with EMPOWERU. I want this coaching, because it helps me fine-tune this passion.

At work, I focus on RAISING the BAR for my writing by providing the best communication to the executives. I know “I WILL” create it. I focus on helping the management team be successful, which is the hardest for me to do, but here I FOCUS. I give them 100% of effort because I know that giving any less is lowering the bar. YES, I am still angry with them, for their decisions and their behavior, but I get to do this job and, in the meantime, I get to change it. I am AWAKE and, as long as I have a breath, I choose to GIVE. Giving is a 100% sure-fire way to change the people around me, which will change how I feel about this environment.

I choose to be happy and healthy in this life, which, at times, means employing Emotional Intelligence, EQ. I have seen those who have been offered a more difficult time at meeting their objectives at work, which leads to their frustration, which leads to their anger, which leads to their non-EQ expression, which leads to a MORE DIFFICULT TIME AT MEETING THEIR OBJECTIVES. Their expression of anger is overlaid with selfishness, regardless of the intent. The language, body and voice, brings focus for others to this greed, which perpetuates the cycle – perpetuates the INSANITY, expecting different results with the same actions.

The crabs will win if I let them by choosing the cycle I just described; however, I choose to focus on the team’s success. I choose to hold management accountable to the company’s mission statement. I choose to lead management towards a fully empowered team to meet the objectives of management, who can then say, “we did it with these COMMITTED employees.”

Anger is power for me when the orange energy is released with commitment, with focus, and in alignment with my MISSION. The crabs scurry in front of the towering embodiment of PASSION. Funny, in this directed action, I see that the scurry of the crabs is based on my LEADERSHIP. When my laser focuses, my candle burns brightly and the intensity of my will leads the crabs to exactly where I want them. In my case, I am still acting on my VISION steps, but I choose NOW to influence this management team with my actions that are directed with PURPOSE. I choose to show them I will give them my hand in successful endeavors. I choose to voice that all of the team’s actions worthy of our success.

In the end, I still ask, “Why I am doing all of this even though management behavior becomes a source for my anger?” The answer is simple . . . my INTEGRITY. I am holding myself true to leading with emotion . . . to being a LEADER.


What do you want?

We hope you enjoy this receiving "Let the Journey Continue". Our intention is to send this new streamlined version out twice a month and include articles and features that are useful and inspiring and above all, that help you achieve more every day!

We'd love to get your input to make this newsletter even more relevant and useful to you. We not only want to know what features you like, what features you don't like and anything else you'd like to see in this newsletter, but also welcome your articles, poems, stories, etc. We will do our best to use the best of your ideas to make "Let the Journey Continue..." even better and more helpful for YOUR journey.

Contact us at newsletter@empoweru.net. We appreciate your input.


Scott V. Black
Copyright EmpowerU, Inc, 2005

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