Dear Scott,

I wanted to drop you a line about some results of the one day team building session that you ran for one of our work teams from the plant last December 16. Michelin invests heavily in training of all kinds, including team skills training, but very often, we cannot quantify the results of "soft skills training", we just know that it is the right thing to do. Well, we got a surprise this time!

The team that we sent out to you was in trouble, so admittedly their existing performance position was pretty low, but effective the first day back in the plant:

» Their quality took an immediate jump worth about $3,000 per week.

» Their output took an immediate jump worth about $10,000 per week.

» Their attitude took an immediate jump . . . value?

You and your team members did a fine job Scott. You adapted the program in real time to suit our people's needs, and achieved the desired "rebuilding" goal.

Thank you, and well done!